We are seeking a Client Services Coordinator (CSC) responsible for processing potential clients for home repair to include effective telephone and computer data intake, customer service, scheduling, and administrative support. The position requires organization, the ability to multi-task, and the commitment to handle confidential and sensitive information in a professional manner. Other duties, as needed. Reports to the Director.

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Summary of Job Responsibilities and Requirements:

• Assist in the completion of client applications. This will include (but not be limited to) the following tasks: delivering applications to clients, collecting and analyzing sensitive client data, following up with clients regarding missing documentation, answering questions and explaining aspects of the application to clients, scheduling appointments to meet with clients in person, and completing preliminary calculations in regard to client income and asset documentation

• Responsible for completing client certification of approximately 50 clients a year.

• Assist in maintaining client waiting lists by keeping accurate, updated, organized records after every client contact.

• Record and compile client information in the project:HOMES database.

• Participates in all required federal and agency training and publicity events to promote agency programs and participate in volunteer activities for the department as needed.

• Models and upholds the values and mission of project: Homes and provides exceptional customer service.

• Perform additional responsibilities related to the success of the organization.

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Key Qualifications, Skills, and abilities: 

• Assist in the completion of client applications. This will include (but not be limited to) the following tasks: delivering applications to clients, collecting and analyzing sensitive client data, following up with clients regarding missing documentation, answering questions and explaining aspects of the application to clients, scheduling appointments to meet with clients in person, and completing preliminary calculations in regard to client income and asset documentation.

• Responsible for completing client certification of approximately 50 clients a year.

• Assist in maintaining client waiting lists by keeping accurate, updated, organized records after every client contact.

• Record and compile client information in the project:HOMES database.

• Participates in all required federal and agency training and publicity events to promote agency programs and participate in volunteer activities for the department as needed.

• Models and upholds the values and mission of project: Homes and provides exceptional customer service.

• Perform additional responsibilities related to the success of the organization.

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Apply by sending your resume to HR@WarrenWhitney.com. This position will remain open until filled.

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EOE M/F/D/V On behalf of its client, Warren Whitney reserves the right to alter, change, modify and/or terminate this job posting at any time without notice, or obligation, to any party.

We are seeking a new full time Communications Coordinator (CC) for project: HOMES a growing, non-profit organization using an all-encompassing approach to housing challenging the misconceptions of what defines affordable housing through the production and preservation of high-quality affordable homes, large-scale home repairs, and improved accessibility and energy efficiency for existing homes.

 

The CC provides administrative support and assists the Director of Mission Advancement in communicating the mission of the organization internally & externally. The primary focus is communications and marketing with event-planning, staff engagement and fundraising responsibilities. This role will bridge the area between communications and fund development.

 

The organization budget is approximately $18M with about 50 employees located in Richmond, VA, with easy access on and off the Midlothian Turnpike and Chippenham Parkway.

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Summary of Job Responsibilities and Requirements:

• Assist in implementing the department’s marketing and fundraising goals.

• Promote brand awareness among staff and the community.

• Work with program directors and management to help promote project:HOMES programs.

• Develop the organization’s marketing materials, including printed materials, program brochures, and social media graphics, etc.

• Maintain and manage redesign of project:HOMES website.

• Manage all social media content creation, scheduling and engagement.

• Create internal newsletters and support the creation of external newsletters.

• Assist leadership team with presentations, meeting materials and visual messaging.

• Coordinate with field staff to photograph clients, job sites and events.

• Work with the Data Coordinator to visualize data and use for marketing materials.

• Manage the logistics of outsourced video projects.

• Assist in capturing client stories for use in marketing and fundraising materials

• Assist in planning, logistics and execution of all project:HOMES events, including community outreach & engagement events, fundraising events, staff engagement events and Board events.

• Coordinate logistics for all off-site meetings, trainings and workshops.

• Manage all swag & apparel orders and inventory.

• Coordinate media events and PR opportunities.

• Write all award nominations.

• Coordinate staff engagement activities and committees.

• Promote Diversity, Equity & Inclusion and Staff Engagement initiatives.

• Assist with new employee onboarding.

• Assist with donor relations and communications as needed.

• Design communications materials for use in fundraising.

• Assist with administrative and Board related tasks as needed.

• Participates in all required federal and agency training and publicity events to promote agency programs and participate in volunteer activities for the department as needed.

• Models and upholds the values and mission of project: Homes and provides exceptional customer service. 

• Perform additional responsibilities related to the success of the organization, as needed.

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Key Qualifications, Skills, and abilities: 

• Minimum Bachelor’s degree in a related field such as Marketing, Communications, Urban Studies or Public Administration. Any combination of education and experience that demonstrates the knowledge and ability to perform the work.

• Minimum one-year related communication and marketing experience.

• Experience with federal, state or local housing programs and the communities served by project:HOMES preferred.

• Experience with public relations and marketing in the nonprofit sector preferred.

• Skilled with Microsoft Word, Excel, and Outlook, as well as experience with standard office equipment; experience in multi-media platforms.

• Requires use of social media platforms, website design software, Canva.

• Promotes and adheres to company’s mission, vision and values; policies and applicable laws in a fair and equitable manner.

• Represents the organization in a professional manner to all customers, vendors, and internal personnel.

• Typical days and hours of work are Monday through Thursday, 7AM to 5PM. Occasional evening and weekend work required as job duties and business demand.

• Successfully complete pre-employment background screening.

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Competitive Salary & Benefits Package including health, dental, vision, life insurance, LTD, paid time off, and 401(k) contribution!  Professional development; Work life balance and flex schedule opportunity with potential for some teleworking! Company provides transportation, equipment and training to support work. Wages range from about $18 to $21 / hour depending upon related credentials and work experience. Overtime pay eligible.

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Apply by sending your resume to HR@WarrenWhitney.com.  This position will remain open until filled.

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EOE M/F/D/V On behalf of its client, Warren Whitney reserves the right to alter, change, modify and/or terminate this job posting at any time without notice, or obligation, to any party.